Effective Date: September 3, 2026
At Rosariette Inc., we want you to feel confident when shopping with us. If there is an issue with your order, please review the following refund and return terms.
1. Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
- Unused and unopened
- In its original packaging
- With all seals and labels intact
- In resalable condition
- Accompanied by proof of purchase or order details
2. Health & Wellness Products
For health, hygiene, and safety reasons, we generally cannot accept returns of opened, used, or unsealed supplements, vitamins, gummies, powders, capsules, or other wellness products unless the item arrived damaged, defective, or incorrect.
Please carefully review the product information before opening your order.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
After reviewing the request, we may offer a replacement, refund, or other appropriate resolution.
4. How to Request a Return
Before returning any product, please contact our customer support team.
Email: Contact@rosariette.com
Phone: +1 (571) 850-2882
Please include your order number and the reason for the return.
Do not send products back without first contacting us, as unauthorized returns may not be accepted.
5. Return Shipping
Customers are generally responsible for return shipping costs for eligible returns due to a change of mind.
If the return is required because Rosariette sent an incorrect, damaged, or defective product, we will provide appropriate instructions regarding return shipping.
Original shipping charges are generally non-refundable unless otherwise required by law.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
7. Non-Returnable Items
The following items may not be eligible for return:
- Opened or used supplements
- Products with broken or removed seals
- Items returned outside the stated return period
- Products without original packaging
- Gift cards
- Clearance or final-sale items where clearly marked
- Items damaged due to misuse or improper storage
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, the standard return procedure will apply after delivery.
9. Lost or Missing Packages
If tracking shows your package as delivered but you have not received it, please check with household members, neighbors, and your local carrier first.
If you still cannot locate the package, contact us with your order information so we can assist you.
10. Exchanges
Where available, exchanges may be offered for damaged, defective, or incorrectly supplied products.
For other situations, we may ask you to return the eligible item and place a new order.
11. Contact Us
For questions regarding returns, refunds, or order issues, please contact:
Rosariette Inc.
936 Edwards Ferry Rd NE
Leesburg, VA 20176
United States
Email: Contact@rosariette.com
Phone: +1 (571) 850-2882